Who is Eligible
What Services does Central Tablelands Housing Provide?
How is Central Tablelands Housing Association Managed?
How Much Rent do I Pay?
Is There a Waiting List?
What Type of Housing will be Offered?
Confidentiality
How to Make a Complaint
How Do I Apply for Housing
What Are the Benefits?
Code of Practice
Who is Eligible
To be eligible you must be registered with Housing NSW. CTHA makes allocations to housing on a most in need basis rather than a strict wait your turn. CTHA provides housing for people in housing need including:
- Families
- Single people
- Young people
- People with special needs
- Aboriginal and Torres Strait Islanders
- People of non-English-speaking backgrounds
- Older people
You must be a permanent resident or have Australian citizenship to be eligible.
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What Services does Central Tablelands Housing Provide?
CTHA offers a number of different housing services, including permanent housing and accommodation with attached support services. CTHA also manages a number of other properties for other community or government organisations who may have the right to nominate who will be housed in those properties.
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How is Central Tablelands Housing Association Managed?
The business and operations of CTHA are managed and controlled by a centralised governance Board of Management. Nine members are appointed to the Board by a general meeting of members of the association. The nine Directors have demonstrated skills and/or expertise in relation to a number of selection criteria. Tenants are encouraged to nominate to the Board of Management but must meeting the selection criteria. A team of professional and skilled staff undertake the day to day operations of the association under the direction of the Chief Executive Officer. CTHA is a registered community housing provider and is fully accredited against the National Community Housing Standards.
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How Much Rent do I Pay?
If you become a tenant you will be told the market rent of the property, however, you may be eligible for a rebated rent. Community Housing tenants generally pay 25% of their total gross income, however some components are assessed at 15% and some components are not assessed at all. Your local Housing Manager can advise you in more detail.
Community housing tenants are eligible to apply for Rent Assistance from Centrelink. Rent is charged at 100% of Rent Assistance entitlements.
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Is There a Waiting List?
Yes - Each Branch of CTHA maintains a local waiting list and allocations are made to those applicants who are assessed as most in need for housing. CTHA using a ranking process to determine who is most in need of housing at the time properties become vacant.
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What Type of Housing will be Offered?
Housing can include units, townhouses, villas, duplexes and houses. What you will be offered will depend on your own individual need, in terms of size and location and what is available at the time.
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Confidentiality
The information you provide will remain confidential and will not be disclosed to members of the public or other organisation without your proper consent or authority.
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How to Make a Complaint
It is your right to make a complaint or voice any concerns you have with services you have received from CTHA. You may pick up a copy of the CTHA Complaints and Appeals Brochure from your local CTHA office which explains in detail the process for making a complaint. The Chief Executive Officer will provide you with any further assistance you may require.
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How Do I Apply for Housing
Simply phone or make contact with your local CTHA office (see Contact Us at the Top of the page) and arrange for an appointment with Housing staff. Ensure that your application with Housing NSW is current prior to your appointment and take any supporting letters with you which may help demonstrate your current need (eg. current income statements, letters from Doctors, Social Workers etc.)
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What Are the Benefits?
You get to participate - You can have the opportunity to have a significant say in how your housing is managed.
It's responsive - It is managed by trained professional staff who can quickly respond to your need and practical issues, like repairs and maintenance.
It's local - The housing association has established links to other community services and can provide you with information and contacts for these services which may help you with your needs other than housing.
It's User Friendly - As a community based organisation, you will find the staff friendly and approachable. Any information you provide will be treated as confidential.
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Code of Practice
CTHA has adopted the NSW Federation of Housing Associations Code of Practice for community housing providers.
Amongst other principles, the association will promote equality of access to all its housing services. This means that the association will not discriminate unlawfully against anyone wanting to access the service.
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